Reserved Name Activation - Page 2 - Enemy Territory: QUAKE Wars Official Community Site

VestanPance · 10-01-2007, 02:34 PM

Still giving the wrong code message for me too.

Nothing has been done with my support request since Friday evening, I have asked for an update not that I expect much to be done.

Apo · 10-01-2007, 03:05 PM

Same here.
No reply at all on my support request. Thats a pretty poor customer support.

VestanPance · 10-01-2007, 06:40 PM

Got home from work to find a new reserved name email. When I tried to use it I got the too many accounts registered to this CD key message, which was strange as I only had created one name on the key over the weekend. After starting the game and deleting the online and local account I was able to activate the name I had reserved at the start.

Thats me sorted now, hopefully it wont take long for the others in the same situation to get their reserved names working.

NoControl · 10-01-2007, 07:15 PM

When you click the activation link, make sure that the address is exactly same as it's in the e-mail. I clicked the link and it gave me "Wrong code" error, but then i realized that link didn't work properly. The link was cut in half, it only took half of the address, i had to copy/paste the full link from email to address bar, then it worked. So, copy/paste the full address in e-mail, and add that to your address bar, i hope it works.

Wargod · 10-01-2007, 10:27 PM

Quote:

Originally Posted by VestanPance

Got home from work to find a new reserved name email. When I tried to use it I got the too many accounts registered to this CD key message, which was strange as I only had created one name on the key over the weekend. After starting the game and deleting the online and local account I was able to activate the name I had reserved at the start.

Thats me sorted now, hopefully it wont take long for the others in the same situation to get their reserved names working.

I asume you started an support ticket at the activision support site a few days ago.
How ong did it take, til your new activation Mail arrived?

VestanPance · 10-02-2007, 01:09 AM

Quote:

Originally Posted by NoControl

When you click the activation link, make sure that the address is exactly same as it's in the e-mail. I clicked the link and it gave me "Wrong code" error, but then i realized that link didn't work properly. The link was cut in half, it only took half of the address, i had to copy/paste the full link from email to address bar, then it worked. So, copy/paste the full address in e-mail, and add that to your address bar, i hope it works.

I noticed that too, the original link had a space and I had tried copying and pasting, but it still gave the wrong error code. At one point I tried the new link format with my old code, but still no joy.

Quote:

Originally Posted by Wargod

I asume you started an support ticket at the activision support site a few days ago.
How ong did it take, til your new activation Mail arrived?

I started the ticket around 12pm GMT on Friday and got my new code at around 6pm GMT on Mon. I would expect it may have taken longer as support staff may not have been in over the weekend. Though I did ask for an update on the situation on Mon around 1pm GMT. Hope that helps.

PatrikRoy · 10-02-2007, 06:52 AM

Same problem to me, I too started a ticket. Here is the timeline :

Customer (me) - 10/01/2007 09:40 AM
In order to activate my reserved game tag, I follow the link provided by the "ETQW Game Name Reservation notification" mail. The Activation URL page gives me an "Activation wrong code" message.
What can I do ? Please Help.

Response (Activision) - 10/01/2007 10:10 AM
Hello,
Please reply back with the gametag, first name, last name, and email you used to register with. If you have any further questions feel free to contact us.

Customer - 10/01/2007 10:23 AM
*giving the account information*

I got a new mail at 12:06 AM

Customer - 10/01/2007 12:54 AM
Hi,
I received your mail with subject "Important Instructions on Activating Your Reserved Game Tag" and followed the procedure as if I had lost my activation email.
I got a new mail "ETQW Game Name Reservation Forgot Activation URL notification" and followed the Activation URL.
The result is the same, "Wrong code".
Please help.

Response (Activision) - 10/01/2007 06:13 PM
Hello.
There is a problem with your gametag, it is basically stuck in the database. This issue should be correctable, but we will need a little extra time to get it fixed (we will be contacting the appropriate people asap). We will let you know when this problem has been resolved and you can Activate your pre-order name.

I'm now waiting the issue to be resolved.
I find the Activision support not so bad in response time, but ok, it helps playing Team Fortress 2 to wait :]
Anyway, stay calm in your queries, precision will be improved and people more attentive. Anger is better after the answer, not before (and leads to sufffering... blah blah).

Good luck to all.

Apo · 10-02-2007, 07:14 AM

Mine is stuck in the database also but at least this is a first step in resolving the problem. The US Support answered within a few hours, the German one did not reply at all in over 4 days now. Not even got a note that my support request was received, nothing...

Wargod · 10-03-2007, 04:40 PM

Still nothing, but the msg that my prregistered name is stuck ...

"asap"

PatrikRoy · 10-03-2007, 05:47 PM

Quote:

Originally Posted by PatrikRoy

Same problem to me, I too started a ticket. [...]

Update today :

Response (Activision) - 10/03/2007 08:56 AM
Hello,
Ok. Your account has been removed from the server. You should be able to go into the game and create it as a brand new account. DO NOT use the "Use an existing online account." You will want to use the "Create a new online account" option. Since you have the game there is no need to bother with the pre-order site. If you have any further questions feel free to contact us.

My problem is solved, I've been able to create my account with my -finally not quite so- reserved playername.

Hope this issue will be solved for all of you guys.

BPFLOYD · 10-03-2007, 07:32 PM

Quote:

Originally Posted by PatrikRoy

Update today :

Response (Activision) - 10/03/2007 08:56 AM
Hello,
Ok. Your account has been removed from the server. You should be able to go into the game and create it as a brand new account. DO NOT use the "Use an existing online account." You will want to use the "Create a new online account" option. Since you have the game there is no need to bother with the pre-order site. If you have any further questions feel free to contact us.

My problem is solved, I've been able to create my account with my -finally not quite so- reserved playername.

Hope this issue will be solved for all of you guys.

what was the customer service persons name ?

he needs to help me reset my account as I am tired of waiting for this bs to be sorted out.

BPFLOYD · 10-03-2007, 08:21 PM

Quote:

Originally Posted by RR2DO2

Please contact Activision support to resolve any of these issues.

After the canned, copy and pasted non solutions from Activision support, do you have somebody that can reset my pre-ordered account so I can play ?
Please advise.
Thanks !

PatrikRoy · 10-03-2007, 09:50 PM

Quote:

Originally Posted by BPFLOYD

What was the customer service persons name ? he needs to help me reset my account as I am tired of waiting for this bs to be sorted out.

Sam Akiki and Russell Johnson were both in charge of this support (Activision North America).

Good luck to you.

BPFLOYD · 10-03-2007, 10:03 PM

Quote:

Originally Posted by PatrikRoy

Sam Akiki and Russell Johnson were both in charge of this support (Activision North America).

Good luck to you.

Thanks, Russell Johnson was the guy that told me that my name was locked up in the database yesterday.
Today, I quoted the solution that helped you by them resetting the account, BUT I am still waiting for somebody to do it for me.

Wargod · 10-03-2007, 11:07 PM

YEY!
The deleted my preregistered name from their database and i was (finally) able to register it through the game ... and hey ... it was some kind of "preregistered" because noone else was able to take it before me.

Did i say FINALLY before?

BPFLOYD · 10-04-2007, 02:55 AM

Quote:

Originally Posted by PatrikRoy

Sam Akiki and Russell Johnson were both in charge of this support (Activision North America).

Good luck to you.

Well it must have been Sam because Russell just told me to wait for a fix again even after I told him that deleting my account was the fix, WTF !

Activision and Splash Damage

hugin · 10-04-2007, 04:53 AM

Quote:

Originally Posted by BPFLOYD

Well it must have been Sam because Russell just told me to wait for a fix again even after I told him that deleting my account was the fix, WTF !

Activision and Splash Damage

Really? gdm, I have just sendt a similar email claiming a termination of my pretag account so I could manually go in and set my nick in the game system instead....

Not good news at all

BPFLOYD · 10-04-2007, 07:13 PM

YAY !
They finally reset mine !

SupremeBeing · 10-04-2007, 10:54 PM

I'm having the same issue... waiting on a ticket now. Any ideas on how long this is going to take, and whether or not I can safely create an account and use a temporary name?

aukiman · 10-04-2007, 10:57 PM

Quote:

Originally Posted by PatrikRoy

Same problem to me, I too started a ticket. Here is the timeline :
Good luck to all.

Thanks for the useful info PatrikRoy I have used your message as a template and contacted Activision US also.

basically my template was this if anyone else wants to use it for themsleves also.
-------------------------------------------------------------------------
Hi there,

I have been told Activision US is the best place to get support from as none of the Euro outlets seem to be responding to support requests.

In order to activate my reserved game tag, I follow the link provided by the "ETQW Game Name Reservation notification" mail. The Activation URL page gives me an "Activation wrong code" message.

What can I do ? Please Help.

The details you may need:

GameTag: yourgametag
First Name: yourfirstname
Last Name: yourlastname
registration email: emailyouregisteredyourprereservetag

-------------------------------------------------------------------------

will see how we go

aukiman · 10-05-2007, 01:42 AM

QUICK UPDATE:

Activision US already replied to my request for help

Quote:

Originally Posted by Activision US Support

Hello,

Thank you for contacting us about your issue.
Can we also get your registration code and the copy of the confirmation email?
I will be waiting for your reply. Have a nice day.

seems to be the way to go if you guys are still having problems

hugin · 10-05-2007, 08:18 AM

Quote:

Originally Posted by aukiman

QUICK UPDATE:

Activision US already replied to my request for help

seems to be the way to go if you guys are still having problems

Ic, what is their email adress?
I cant find it anywhere...

aukiman · 10-07-2007, 10:28 PM

Quote:

Originally Posted by hugin

Ic, what is their email adress?
I cant find it anywhere...

I used their web form. This way a support ticket gets lodged online and they comunicate with you on that ticket.

I used the URL here http://www.activision.com/en_US/corporate/contact.jsp

It got results fast

I guess Activision US is the way to go.

hugin · 10-08-2007, 09:43 AM

Quote:

Originally Posted by aukiman

I used their web form. This way a support ticket gets lodged online and they comunicate with you on that ticket.

I used the URL here http://www.activision.com/en_US/corporate/contact.jsp

It got results fast

I guess Activision US is the way to go.

Thanks

I am expecting a answer today actually, seems Activision US is def. the way to go.

aukiman · 10-10-2007, 04:39 AM

yeah I should have posted here sooner but have been busy sorry guys.

Activision US came thru with the goods shortly after I posted the last message but I didnt have time to check my emails as I had to go to hospital lol.

Anyway the short of it all is they responded fast and they fixed the problem fast. If you also have this problem get in touch with Activision US and get results

thanks Activision BTW

10-01-2007, 07:15 PM	#29
NoControl Lieutenant Major Join Date: May 2007 Location: Finland	When you click the activation link, make sure that the address is exactly same as it's in the e-mail. I clicked the link and it gave me "Wrong code" error, but then i realized that link didn't work properly. The link was cut in half, it only took half of the address, i had to copy/paste the full link from email to address bar, then it worked. So, copy/paste the full address in e-mail, and add that to your address bar, i hope it works. __________________

10-02-2007, 06:52 AM	#32
PatrikRoy Lance Corporal Join Date: May 2007 Location: Nancy, France	Same problem to me, I too started a ticket. Here is the timeline : Customer (me) - 10/01/2007 09:40 AM In order to activate my reserved game tag, I follow the link provided by the "ETQW Game Name Reservation notification" mail. The Activation URL page gives me an "Activation wrong code" message. What can I do ? Please Help. Response (Activision) - 10/01/2007 10:10 AM Hello, Please reply back with the gametag, first name, last name, and email you used to register with. If you have any further questions feel free to contact us. Customer - 10/01/2007 10:23 AM giving the account information I got a new mail at 12:06 AM Customer - 10/01/2007 12:54 AM Hi, I received your mail with subject "Important Instructions on Activating Your Reserved Game Tag" and followed the procedure as if I had lost my activation email. I got a new mail "ETQW Game Name Reservation Forgot Activation URL notification" and followed the Activation URL. The result is the same, "Wrong code". Please help. Response (Activision) - 10/01/2007 06:13 PM Hello. There is a problem with your gametag, it is basically stuck in the database. This issue should be correctable, but we will need a little extra time to get it fixed (we will be contacting the appropriate people asap). We will let you know when this problem has been resolved and you can Activate your pre-order name. I'm now waiting the issue to be resolved. I find the Activision support not so bad in response time, but ok, it helps playing Team Fortress 2 to wait :] Anyway, stay calm in your queries, precision will be improved and people more attentive. Anger is better after the answer, not before (and leads to sufffering... blah blah). Good luck to all. __________________ * insert commercial here *

10-10-2007, 04:39 AM	#50
aukiman Lance Corporal Join Date: Jun 2007 Location: Darwin, Australia	yeah I should have posted here sooner but have been busy sorry guys. Activision US came thru with the goods shortly after I posted the last message but I didnt have time to check my emails as I had to go to hospital lol. Anyway the short of it all is they responded fast and they fixed the problem fast. If you also have this problem get in touch with Activision US and get results thanks Activision BTW __________________ \| Aukiman \| Universal Xtreme \| The Crew \| My GSP \|

10-01-2007, 02:34 PM	#26
VestanPance Private First Class Join Date: Jun 2007 Location: Belfast	Still giving the wrong code message for me too. Nothing has been done with my support request since Friday evening, I have asked for an update not that I expect much to be done.

10-01-2007, 03:05 PM	#27
Apo Lance Corporal Join Date: Sep 2007	Same here. No reply at all on my support request. Thats a pretty poor customer support.

10-01-2007, 06:40 PM	#28
VestanPance Private First Class Join Date: Jun 2007 Location: Belfast	Got home from work to find a new reserved name email. When I tried to use it I got the too many accounts registered to this CD key message, which was strange as I only had created one name on the key over the weekend. After starting the game and deleting the online and local account I was able to activate the name I had reserved at the start. Thats me sorted now, hopefully it wont take long for the others in the same situation to get their reserved names working.

10-02-2007, 07:14 AM	#33
Apo Lance Corporal Join Date: Sep 2007	Mine is stuck in the database also but at least this is a first step in resolving the problem. The US Support answered within a few hours, the German one did not reply at all in over 4 days now. Not even got a note that my support request was received, nothing...

10-03-2007, 04:40 PM	#34
Wargod Private Join Date: Oct 2007 Location: Germany	Still nothing, but the msg that my prregistered name is stuck ... "asap"

10-03-2007, 11:07 PM	#40
Wargod Private Join Date: Oct 2007 Location: Germany	YEY! The deleted my preregistered name from their database and i was (finally) able to register it through the game ... and hey ... it was some kind of "preregistered" because noone else was able to take it before me. Did i say FINALLY before?

10-04-2007, 07:13 PM	#43
BPFLOYD Corporal Join Date: Oct 2007	YAY ! They finally reset mine !

10-04-2007, 10:54 PM	#44
SupremeBeing Private First Class Join Date: Sep 2007	I'm having the same issue... waiting on a ticket now. Any ideas on how long this is going to take, and whether or not I can safely create an account and use a temporary name?